Phone Support
Our primary function is to help RollaNet members get connected. We will provide this support by phone. However, as a non-profit community information network staffed by part-time employees and volunteers, our HelpDesk is unable to provide phone support for general computer problems. Our phone support includes assisting members in configuring their dial-up and email software.

If you can't get connected, send email to helpdesk@rollanet.org or call our Pine/Online office at 573-364-0852 between 10:00 a.m. and 5:30 p.m. Monday - Friday to request assistance. We will need the following information: userid, phone number you are dialing, description of the problem, operating system you are using, and your name and phone number in case we need to contact you off-line.

Email Support
We also provide email support to RollaNet members who are able to send and receive email. While we focus on problems related to RollaNet or RollaNet services, we do answer a limited amount of email concerning some of the more common Internet software programs such as Netscape and Internet Explorer web browser and email software.

Web Page Support
The RollaNet HelpDesk pages are provided for new users and experienced users, RollaNet members and non-members. We hope you'll find something here that is useful. We will continue to develop new content for this area of our web site as time permits for our busy volunteers.